Need some help? Get in touch with us today.
Contact Us
Existing customer?
For enquiries about an existing Smart Insurance policy, you can call our customer service team on 0800 458 6901 We're open Monday to Friday from 9am to 7pm (excluding bank holidays).
You can also write to us at Smart Insurance, PO Box 6063, Windsor, SL4 9GL or email service@smartinsurance.co.uk
Flexible Trust Form
A Flexible Trust is a legal arrangement which allows the owner of a life insurance policy to define who benefits from the life insurance policy and who they would like to manage it.
Guide to Trusts
Find out more about what Trusts are and how they work in our helpful guide.
Claims
Please call 0800 458 6901 or email claims@smartinsurance.co.uk and we will send you a form to be completed, signed, and returned with supporting documentation. We're open Monday to Friday from 9am to 7pm (excluding bank holidays).
As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it and we will refund any premiums paid between the date of diagnosis (or death) and the date the claim is paid.
Complaints
Open Monday to Friday 9am to 7pm (excluding bank holidays).
We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it.
Please phone or write to us, as follows:
Phone: 0800 458 6901
In writing: Smart Insurance, PO Box 6063, Windsor, SL4 9GL
Email: complaints@smartinsurance.co.uk
Please supply your policy number so that we can deal with your enquiry promptly.
Receipt of your complaint will be acknowledged within 5 working days in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgment letter.
Money Worries?
We understand that when it comes to finances, it can be hard to plan for everything. If you are struggling with paying for your policy, have recently missed a payment or think you might do soon, please get in touch with us. It can happen to anyone so it’s important to reach out as soon as possible so we can discuss the options available to you. After all, we’re here to help.